NL Home Improvements St Helens

NL Home Improvements St Helens is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us.

Business Details
NL Home Improvements St Helens
239 Boundary Road
St Helens
WA10 2LW
United Kingdom

Telephone: 01744 630761
Website: www.nlhomeimprovements.com

1. Information We Collect

We may collect and process the following types of personal information:

• Name
• Contact information including phone number and email address
• Address or postcode for quotation purposes
• Information you provide through enquiry forms or when contacting us
• Website usage data including IP address and browsing activity

We only collect information that is necessary to provide our services or respond to enquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to enquiries and requests for quotations
• Providing products or services requested by you
• Managing customer relationships and communication
• Improving our website and services
• Maintaining internal business records

We will never sell, rent or trade your personal information to third parties.

3. Legal Basis for Processing Data

Under UK data protection law, we rely on the following lawful bases for processing your personal data:

Contractual obligation – where we need your information to provide services or respond to enquiries.

Legitimate interests – to operate, maintain and improve our website and services.

Legal obligations – where we are required to comply with legal or regulatory requirements.

4. Website Analytics and Cookies

Our website may use cookies and analytics tools to help us understand how visitors use the website.

These tools may collect information such as:

• Pages visited
• Time spent on the website
• Device type and browser information
• General geographic location

This information is used only to improve the website experience and is not used to identify individuals.

For more information, please refer to our Cookie Policy.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse or alteration.

Personal information may be stored securely within our internal systems or trusted service providers used to operate the website.

6. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements.

When data is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data where appropriate
• Object to or restrict certain types of processing
• Request transfer of your personal data to another organisation

To exercise any of these rights, please contact us using the details below.

8. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Updates will be published on this page.